- Baby & Child
- General Health
- Personal Care
Welcome to the new frontier in pharmacy
We know pharmacy is a relationship not a transaction. We are proud to be a full service pharmacy brand that offers you real value through customised solutions.
A strong brand our customers trust
With a heritage more that 50 years strong, Terry White Chemists enjoys 98% prompted brand awareness levels nationally.
Consumers relate to our brand as being:
• Genuine and approachable
• Professionals and hands-on
• Experts in health who offer real solutions
• One of Australia’s most trusted retailers*
*As recognised by AMP Capital in their November 2012 report “A pathway to success”.
Our new brand positioning “ValueHealth”
Our new brand positioning “ValueHealth” answers our customers’ dual desires for better health and better value, and speaks to the strategic opportunity in healthcare
Four retail formats tailored to your pharmacy
Terry White Chemists are proud to have four store designs engineered to optimise customer navigation and flow. So regardless of your store size or local market specifics, we have an option that is suitable.
Our ‘Health Solutions’ are a range of specialised in store category layouts which not only deliver end to end health solutions,
but also drive better customer traffic, increased basket size and higher visitation.
Supported by a rapidly developing global sourcing and Private Label program, Terry White Chemists stock over 600 products across 65+ product categories and 8 different Private Label brands – with more to come.
Terry White Chemists is leading the provision of preventative care in Australia with real outcomes, expanding the traditional role of pharmacy and providing support for the key health conditions in the community.
For example, Terry White Chemists hold more than 60% share of the Flu Vaccinations market in pharmacy in Australia.
Terry White Chemists Clinic provide 8 key programs as the main focus
• Diabetes Care
• Heart Health
• Weight Management
• Quit smoking
• Baby (Baby Weigh station)
• Flu Vaccinations
Terry White Chemists boast a comprehensive national marketing program with a wide range of communication channels to drive customer awareness and engagement.
• National press, including Body and Soul
• National Catalogue
• Public Relations
• Facebook and Website
• In store point of sale
• Local Area Marketing
Terry White Chemists also offer a comprehensive Grand Opening Marketing package to showcase your new offering to your existing customers, as well as attracting new customers.
RewardsPlus – a loyalty program with a difference
RewardsPlus - a real time platform completely integrated with our POS systems, offering customers instant, targeted offers.
Business planning and support
The Terry White Management team is a full service in-house pharmacy management team equipped to respond in this
dynamic environment. A team of experienced specialists here to make it easier for you to keep up with the numerous new
day to day issues facing pharmacy.
On the road
Access ‘more feet on the ground’ in the form of regional-based support, including a dedicated Business Development Manager who:
• Assists in developing an individualised business plan
• Conducts regular visits and communications
• Provides coaching and feedback to each Pharmacy team on the TWC Best Practice Program, benchmarking, best retail standards, brand strategy implementation and Gross Profit (GP) performance.
• A dedicated Private Label representative
• Dedicated in-house and on-the-road Pharmacist Resources
• Training support
Our on the road Professional Service Pharmacists will support you in:
• Benchmarking and best practice advice
• In store training & coaching
• Support in work flow and dispensary design
• Maximise substitution potential
• QCCP manual updates and protocol development
• Building your health professional network
Training and Development
Terry White Chemists offer an online Training Academy with access to TWC Brand, Pharmacy Industry, Business and
Team Management and Retail training modules. Over 30,000 training sessions have been completed over the past 18 months.
Like to Know More?
If you would like to know more or be part of the Terry White Chemists vision of being the leading pharmacy brand in Australia for customers and pharmacists, please register your interest below.