- Baby & Child
- General Health
- Personal Care
1. YOUR PERSONAL INFORMATION
Terry White Chemists recognise that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how Terry White Chemists handle your personal information and safeguard your privacy.
1.1 Types of Personal Information Collected
Through this website and our stores we may collect personal information about you in order to provide goods and services and to best service your needs.
Terry White Chemists will not collect or monitor any personal information about you without your consent unless we believe it is necessary for the goods or services you require.
Personal information which we may collect and hold include: -
1. Your name, date of birth and address including email address;
2. Your phone number and mobile phone number;
3. Your payment information if ordering online through our website; and
4. Your prescriptions and order history if ordering online through our website.
When you visit our website without an Account, Terry White Chemists may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
Also, when you visit our website, Facebook page or other digital properties, Terry White Chemists may track anonymous information which tells us about our visitors’ online behaviour, but not the identity of those visitors.
1.2 How Terry White Chemists Collects and Holds Personal Information
Terry White Chemists collects your personal information via your providing of your details through our website.
Your information may also be collected within our stores when purchasing products or filling scripts.
We hold your personal information on our secure servers located within Australia.
1.3 Why Does Terry White Chemists Collect and Hold Personal Information?
Terry White Chemists collect personal information about you so that you can have a more personalised experience on the Terry White Chemists website. We recognise the trust that you place in us when you give us personal information.
Personal information is also collected to ensure that the products or services you have sought from the site are effectively and efficiently delivered to you in the manner you have requested.
We will not sell, transfer, assign or rent your personal information. In order to operate the website and to deliver to you a service which you have requested, we may sometimes share your personal information to an affiliate or subsidiary which is necessary to deliver your requested items or services to you. We will not otherwise disclose your personal information to other companies without your consent.
1.4 How Can You Access Your Personal Information and / or Seek Correction?
You may access the personal information you have provided to Terry White Chemists through this website by viewing your account within the “My Account” section of the site.
Within the “My Account” section, you may also amend and edit your personal information which we have collected.
If you seek further clarification or amendment of the personal information of yours we hold, please email the Company Secretary at firstname.lastname@example.org.
1.5 How Can You Complain About a Breach of the APP’s?
If you are unsatisfied with the manner in which Terry White Chemists have dealt with your personal information and wish to complain, you can direct your complaints to the Company Secretary at email@example.com.
If you are still unsatisfied, you may wish to direct your complaint to the Office of the Australian Information Commissioner at http://www.oaic.gov.au/ or alternatively:
By phone: 1300 363 992
In writing: GPO Box 5218 Sydney NSW 2001
2. YOUR PERSONAL INFORMATION AND OVERSEAS DISCLOSURE
Terry White Chemists stores your personal information in Australia. Disclosures of your personal information will not be made overseas without your express consent.
3. DATA QUALITY AND SECURITY
Terry White Chemists will endeavour to take all reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate and up to date.
However, as the internet is not a secure environment any information that you send to us via that method is sent at your own risk. The Terry White Chemists website is a secure and controlled environment whilst you are logged into your Account.
Your information is stored on secure servers that are protected in controlled facilities. In addition, our employees and data processors are obliged to respect the confidentiality of personal information held by Terry White Chemists. However, Terry White Chemists will not be held liable for events arising from unauthorised access to your personal information.
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